terms & conditions
TERMS & CONDITIONS & PRIVACY POLICY
Terms Of Website Use
This tells you the terms of use on which you may make use of our website www.ethicalbabe.com, whether as a guest or a registered user. Please read these terms of use carefully before you start to use the site. By using our website, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our website.
Information About Us
EthicalBabe.com is a website operated by Ethical Babe Ltd. We are registered in England and Wales under company number 5855410. Our registered office is at 70 Orme Road, Kingston Upon Thames, KT1 3SB. Our main trading address is at 70 Orme Road, Kingston Upon Thames, KT1 3SB. Tel: 0870 0434821.
How To Order
Online: You can order online 24 hours a day, 365 days a year. Once you have selected the Products you wish to purchase simply follow the instructions. If you require any help or encounter any problems please telephone the number below, during opening times.
Phone - 0870 0434821. (Opening hours 09.30am - 17.30pm GMT Monday to Friday.) Or please leave a message and someone will get back to you.
Post: Please make cheques payable to 'Ethical Babe Ltd' and send it with your name, address, telephone number and product reference number(s) to:
Ethical Babe Ltd, 70 Orme Road, Kingston Upon Thames, KT1 3SB
Accessing Our website
Access to our website is permitted on a temporary basis, and were reserve the right to withdraw or amend the service we provide on our website without notice. We will not be liable if for any reason our website is unavailable at any time or for any period.
You must not use any part of the materials on our website for commercial purposes without obtaining a licence to do so from us or our licensors.
Reliance on Information Posted
Commentary and other materials posted on our website are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by an visitor to our site, or by anyone who be may informed of any of its contents.
Liability
The material displayed on our website is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:
- All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
- Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our website, any websites linked to it and any materials posted on it, including, without limitation any liability for:
- Loss of income or revenue;
- Loss of business;
- Loss of profits or contracts;
- Loss of anticipated savings
- Loss of data
- Loss of goodwill
- Wasted management or office time; and
- For any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under application law.
Links From Our Website:
Where our website contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
Your Concerns:
If you have any concerns about material which appears on our website, please contact us.
TERMS OF SUPPLY:
Your Status:
By placing an order though our website, you warrant that: (a) You are legally capable of entering into binding contracts; (b) You are at least 18 years old;
How the Contract is Formed Between You And Us
After placing an order, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatch. The contract between us will only be formed when we send you the Dispatch Confirmation.
If an item is not in stock we will either telephone or email you within 48 hours to let you know. You will have the choice to either re-order a different Product, wait until new stocks arrive or cancel the order entirely, no questions asked. Please allow up to 28 days for new deliveries to arrive and then despatched.
Consumer Rights
If you are contracting as a consumer, you may cancel a Contract at any time within seven working days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy. (See refunds)
To cancel a Contract, you must inform us in writing and return the Product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk.
The cost to dispatch the original order is not refundable.
Price and Payment
The price of any Products will be quoted on our site from time to time, except in cases of obvious error.
Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our website may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge you the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on our website, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing.
Payment for all Products must be by cheque, credit or card. We accept payment with Visa / Mastercard / Switch / Maestro / Solo and Visa Delta payment cards.
For international orders all credit card transactions will be in British Pounds Sterling. Those buying from abroad must note that we cannot be held responsible for the exchange rate used by your credit card issuer.
Cheques should be made payable to Ethical Babe Ltd., and home address details, cheque guarantee card number, expiry date and issue number (switch / maestro) on the back. Please add a telephone number in case we need to get in contact with you, and allow five working days for the cheque to clear before the order is fulfilled.
DELIVERY & POSTAGE
The current charges to the following destinations are listed below:
Standard Postage & Packing to UK Mainland is £3.95 for up to 2 KG. Orders over 2 KG are £4.95. The Standard delivery time is between 3-5 working days, but please allow for up to seven working days for products to arrive.
For Express Delivery the cost is £6.95. Orders must be placed before 11am for next working day delivery (UK mainland only). Outside mainland UK please allow upto 48 hours for delivery.
Orders placed after 11am will be sent the next working day.
All Express Delivery orders must be signed for and two delivery attempts will be made by the courier to obtain signatures. After these two attempts to deliver your order will be returned back to Ethical Babe.
No refunds will be given for failed delivery, and any further redeliveries will incur the relevant P&P costs.
**For remote destinations and islands, and for Next Day Special Delivery you will incur a surcharge. However, before any product(s) is dispatched you will be contacted to confirm the total postage cost, at which point you will be able to cancel the order if you wish to.
Europe & Other International Destinations:
Please contact us for postage prices if any order weighs over 2kg, as costing is determined by weight. A maximum size restriction of parcel can also affect the postage price, but we will advise you of this if necessary.
Please allow for up to 14 days for delivery.
Our Refund Policy
We will accept any unused, unworn and unwashed items back within 28 days of the date you received the item, whatever the reason. When you return a Product to us we will examine the returned Product and will notify you of your refund via email within a reasonable period of time. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we received your cancellation or the day we confirmed to you via email that you were entitle to a refund for delivery of the defective Product.
Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.
Products returned by you within the seven-day cooling off period will be refunded in full, excluding the postage, and you will be responsible for the cost of returning the item to us.
When returning goods we cannot accept responsibility for parcels lost in transit, so please either insure all returns for the full value of the contents, obtain a 'Proof of Postage Certificate' from your Post Office, or use registered post to ensure safe delivery.
Our Liability
We warrant to you that any Product purchased from us through our website is of satisfactory quality.
Our liability in connection with any Product purchased through our website is strictly limited to the purchase price of that Product.
This does not include or limit in any way our liability: (a) For death or personal injury caused by our negligence; (b) For fraud or fraudulent misrepresentation; or (c) For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
Import Duty
If you order Products from our website for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
Events Outside Our Control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control. (Force Majeure Event) (a) Strikes, lock-outs or other industrial action (b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attach, war (whether declared or nor) or threat or preparation for war. (c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster. (d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport. (e) Impossibility of the use of public or private telecommunications networks. (f) The acts, decrees, legislation, regulations or restrictions of any government.
Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
PRIVACY POLICY
Credit Card Security
We use the Protx payment system which uses a combination of established and innovative techniques to ensure the security and integrity of all sensitive data. Their internet facing web services are certified by Verisign, this ensures that no third parties can impersonate Protx to obtain secure information.
The transfer of the less sensitive transaction details from the retailer's site to Protx is encrypted and digitally-signed. This ensures that the information passed is secure and tamper proof.
Any communication between the customer and Protx is encrypted to the maximum strength supported by the customer's browser. The customer is also protected from fraudulent use of their card in a 'card not present' environment by their card issuer.
All data stored on Protx systems is held on encrypted and highly secured databases. Protx are regularly audited by Visa and Mastercard to ensure that their systems conform to the latest security standards.
Information We May Collect From You
We may collect and process the following data about you:
- Information that you provide by filling in forms on our site www.ethicalbabe.com. This includes information provided at the time of registering to use our website, subscribing to our service, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by Ethical Babe, and when you report a problem with our website.
- If you contact us, we may keep a record of that correspondence.
- Details of your visits to our website and the resources you access. (Including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise).
- Details of transactions you carry out through our website and of the fulfilment of your orders.
Uses Made Of The Information
We use information held about you in the following ways:
- To ensure that content from our website is presented in the most effective manner for you and your computer.
- To provide you with information, products or services that you request from us or which we feel may interest you.
- To carry out our obligations arising from any contracts entered into between you and us.
- To notify you about changes to our service.
- To obtain customer feedback so that we can continue to improve our service to you.
We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post or telephone or electronic means.
If you do not want us to use your data in this way, or to pass your details onto third parties please email enquiries@ethicalbabe.com
We do not disclose information about identifiable individuals to our advertisers, but may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1).
Disclosure of Your Information
We may disclose your person information to third parties:
- In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
- If Ethical Babe Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
- If we are under a duty to disclose or share your personal data in order to comply with any legal obligation. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Your Rights
You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by contacting us at Ethical Babe Ltd, 70 Orme Road, Kingston Upon Thames, KT1 3SB or email
Limitation of Liability
We cannot accept liability for any loss, direct or indirect, loss of profit, business or enjoyment other than death or personal injury resulting from our negligence.
LEGAL
The use of Ethical Babe's website and of our terms and conditions are governed by English Law, and you agree to submit to the exclusive jurisdiction of the English court.